Free guides

Four guides for people who miss calls while they work

Written for owners of plumbing, HVAC, electrical, roofing, landscaping and cleaning businesses. Every number in them is either sourced and linked, or it is your own.

Loose paper notes on a desk resolving into one ordered stack

Free guide - 14 pages

How to get organised with AI as a service business owner

Where work goes missing in a small service business, what to hand to software, and the order to fix it in.

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$A work van parked outside a house at dusk, a phone glowing on the dashboard$

Free worksheet - 9 pages

What a missed call actually costs you

A worksheet that turns your call log, booking rate and average ticket into one number you can act on.

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A branching decision diagram in thin olive lines

Free decision tree - 11 pages

The after-hours call decision tree

Four questions that sort a 10pm call into wake-someone, book-for-morning, or refer-out. One page per trade.

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A telephone handset resting on a sheet of ruled paper beside a pencil

Free script - 10 pages

The one-page phone script that books the job

The first fifteen seconds, the five questions that qualify, the close, and the six habits that lose the job.

Get the 10-page PDF